When something goes wrong, it is the IT Support Technicians who are the first line of defense. Those who work for a corporation typically have normal office hours, but those who work for software companies in call centers could work any shift in a 24-hour period. We dissected several IT Support Technician job descriptions to determine the following core IT Support Technician duties and responsibilities. IT Support Technician Job Description Template. It covers everything you need to know about IT support. They also perform following-up on customers to obtain feedback, which is useful in making proper adjustments and service improvements. IT support technicians assist computer users with the operation/repair of computer systems and other technological equipment. Respond to inquiries about hardware or software issues, Perform scheduled maintenance on computer systems to ensure efficient operations, Repair or replace faulty components of a computer/network system, Design and maintain applications/websites for clients. They also maintain record of customer problems as well as solutions recommended. Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc. To be hired for this position requires an Associate’s degree in computer science, networking, or in a related discipline. 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IT Support Technicians are the “face” of the helpdesk. Desktop Support Technician Job Description, Duties, and Responsibilities. Help desk technician job description Help desk technicians are instrumental to the smooth running of any IT department, and they also provide a valuable service to customers and clients. Our company is looking for a IT Support Technician to join our team. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves … You also have the option to opt-out of these cookies. We are looking to hire an experienced IT Technician to help us keep growing. Post now on job boards. Replacing or upgrading existing IT infrastructure such as terminals and printers is also part of their description. We also use third-party cookies that help us analyze and understand how you use this website. IT Support Technician Job Description Template. IT Support Technicians can find employment in virtually any industry. These users are spread across multiple sites so remote and telephone support is required. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. CRM Software – Client relationship management software is used by the IT department of some organizations to provide IT Support Technicians with an easy way to organize and prioritize issues. Older machines are more susceptible to hardware issues and may need more-frequent maintenance. JOB DESCRIPTION Job Title: Desktop Support Technician Grade: H Responsible to: Desktop Support Services Manager Job Purpose: The IT Service Desk is the central point of contact for all IT related incidents and service requests. As an example, this would see you being promoted to a more senior technical support role and from there to a team, section or department leader. The hours they work depend upon the place of employment. Job Overview. Job Assessment Tests: How to Top Your Competition. The role of the Desktop Support Technician is to provide second line support for Prioritize and Escalate Issues as Necessary. Some issues are more pressing than others. The Association for Information Technology Professionals – This organization has been around since the 1950’s, making it one of the oldest professional organizations in the IT industry. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Technician related CV templates Aircraft technician resume Automotive technician resume Pharmacy Technician resume Mechanical technician resume. As part of their responsibilities, IT support technicians perform routine maintenance of computer/network systems. IT Technician Job Summary. We are seeking a detail-oriented, thorough, and organized IT technician to join our growing team. NSIS – NSIS is an IT company based in the UK, and their blog is one of the highest ranking in the IT space. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! These cookies will be stored in your browser only with your consent. Responsibilities for IT Technician IT Support Technician Job Description 1 of 3 Sept 2020 Job Description: IT Support Technician _____ Reporting to: Bursar Hours: Monday to Friday 08:30 to 17:00, with 30 minutes for lunch – some weekend or out of hours working may be required from time to time. They also help the users of a network to use relevant devices and applications by answering any questions that may arise. Helps team members in various departments troubleshoot technology issues. Job Description. It has since grown to an international organization with chapters all over the globe. If you are, then here are major requirements you may need to satisfy to qualify for the job with most employers: If you need to make a work description for the IT support technician role in your company, you can adopt the sample copy provided in this post to quickly and conveniently create a detailed one. In many corporations, employees are issued devices such as company laptops, tablets or mobile phones. Necessary cookies are absolutely essential for the website to function properly. C developer CV template. What Are Tech Support Skills? Search 81 IT Technician jobs available in Dubai on Indeed.com, the world's largest job site. The job description example below shows the major tasks, duties, and responsibilities commonly performed by support technicians in the IT unit of most firms: Are you thinking of working as an IT support technician? Use it to save time, attract qualified candidates and hire best employees. IT Support Technicians work to maintain their employer’s computer systems and networks. Alternatively, a role in technical support is a good stepping stone if you wish to move towards various other areas in IT, such as programming, IT training, technical sales … IT Support Technician Job Description Example, Duties, and Responsibilities. Some companies may provide on-the-job training to those with a High School Diploma if they are the right candidate. Our company is looking for a IT Support Technician to join our team. About 3 years of experience in the IT industry is also necessary for the IT support job, Communication Skill: IT support technicians are able to use clear language and expression to provide technical support to clients, Problem-solving Skill: They are well versed in providing IT solutions to address the needs of customers. Apprentice IT Support Technician Jobs - November 2020 | Indeed.co.uk Skip to Job Postings , Search Close By clicking “Accept”, you consent to the use of ALL the cookies. This category only includes cookies that ensures basic functionalities and security features of the website. Often the first port of call when there is a network issue, these skilled technicians have expertise in customer service, as well … Job title 2nd Line ICT Support Technician Location … Job Overview. They install and upgrade user software, maintain operational documentation and provide remote and on-site support. You will be responsible for a range of tasks including configuring, testing, and troubleshooting network and wireless issues, setting up user accounts, and … Professionals in this area either work in-house (providing support within a particular organisation) or provide support and services to other businesses, to customers of a particular … The major qualities needed for success on the job include communication, problem-solving, and interpersonal skills. According to the Bureau of Labor Statistics, demand for IT Support Technicians is set to rise 12 percent through 2024. Customize it to attract the best information technology job candidates. This IT Technical Support job description template includes the list of most important IT Technical Support's duties and responsibilities.It is customizable and ready to post to job boards. They also help the users of a network to use relevant devices and applications by answering any questions that may arise. Come work at Example Co., a leading firm in our industry in the metro area. HR Toolkit | HR Templates | Job descriptions | Customer service job descriptions | IT Help Desk Technician job description. It support technicians perform various functions to keep computer systems in top working condition. These cookies do not store any personal information. The job description is an important part of the hiring process. In this position, you will play a key role in providing support for all areas of IT. If you're hard-working and dedicated, Example Co. is an ideal place to get ahead. You may also share your job description if you work as a support technician in an IT unit. They update with an average of 2 posts per month and cover the hottest IT support issues. They act as standby system technicians who provide IT solutions as soon as a malfunction occurs. Technical Support Officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among … JOB DESCRIPTION: TECHNOLOGY SUPPORT TECHNICIAN CAMPUS: Johannesburg Campus DIRECT SUPERVISOR: Director of Technology EFFECTIVE START DATE: 1 August 2016 POSITION OVERVIEW Working closely with the Director of Technology, the IT department, and the Communications Support technicians on IT usually work for organizations to perform tasks that revolve around detection and resolution of technical problems. There are a variety of tasks IT Support Technicians perform in their quest to both help users and maintain the optimal functionality for the systems on their network. Clearly written descriptions help attract candidates that are qualified and interested. Some problems they won’t have the expertise to solve and must escalate to the IT Supervisor. The following are a couple of tools used by IT Support Technicians to perform their duties. IT Support Technicians are responsible for setting up all hardware and ensuring said hardware is connected to the network. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. IT Technician Job Description More specifically, IT technicians diagnose computer problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. IT Support Technician Job Description - JobHero. ... Help Desk Technician Job Description Template. IT Technician Job Description Job title: IT Technician Salary: £20,000.00 Hours: Full time Location: Milton Keynes, UK. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. IT Support Technicians work to maintain their employer’s computer systems and networks. Those in the 90th percentile make $82,160, and those in the 10th percentile make $29,440. Please, give a quick comment in the box below of what you think about this article. Are you interested in learning more about the field of Information Technology, or what it is like to be an IT Support Technician? Apply to Apprentice IT Support Technician jobs now hiring on Indeed.co.uk, the world's largest job site. Part of maintaining the health of a network involves keeping meticulous records on the age of each machine on the network. This IT technician job description template is optimized for online job boards. They also talk to customers seeking technical assistance to proffer solutions over the phone, via email or face-to-face. IT Technical Support job profile They are responsible for performing an initial diagnosis of the issue and documenting their findings. Having a Bachelor’s degree in any of the aforementioned disciplines increases job competitiveness. The technician maintains the enterprise computing environment by resolving the issues clients face when using computers and the network. Technical Support Job Description Template We are looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. This is the customer service portion of the job. If someone from another department needs IT, it is IT Support Technicians who answer the call. The Association for Information Technology Professionals. © 2020 Job Hero Limited. This IT Help Desk Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. If so, check out the list of resources below. Job description and person specification Please note this statement is for information only and does not form part of a contract. IT Support Technician Job Description Example/Template. Job Description: Senior IT Support Technician Job Purpose The Senior IT Support Technician provides 1st, 2nd and sometimes 3rd line end-to-end technical and customer service support to colleagues. They train computer users on new systems by performing technical demonstrations to acquaint them with operational procedures. IT Support Technician Job Description. Database … What Does a Desktop Support Technician Do? As a desktop support technician you will have to troubleshoot problems either in person or remotely and help restore the customer’s computer to working condition. IT support technicians collaborate with tech specialists such as software developers and computer engineers to develop and implement IT support strategies. IT Support Technician Ii-digital Imaging Center/printshop Support all aspects of [company name] engineering, legal, marketing, archives, design drafting, public affairs, and customer service. Interpersonal Skill: They work with various tech professionals to develop and implement IT support strategies. It support technicians perform various functions to keep computer systems in top working condition. Work closely with graphic design department for various campaigns. IT support technicians ensure computer systems and other technological equipment of an individual or organization are in top performance. IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Pay typically depends upon IT acumen, experience in the industry and number of professional certifications.